Disclaimer

1. MTN shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by any person who accesses or uses this website ("the User") as a result of the User accessing this website, utilising any service offered on this website or relying on any information contained on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:

• Errors or discrepancies in the information provided
• Any unauthorised access of this website by third parties
• Any breakdown or failure of any equipment or medium of access to this website
• Any failure or unavailability of any of MTN’s or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
• The destruction or accessing of the User’s data or equipment
• Any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website.

2. The User hereby indemnifies MTN against any demand, claim or action against MTN relating to or in connection with the User’s use or accessing of this website whether directly or indirectly for any reason whatsoever.

3. MTN reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.

4. Unless expressly stated to the contrary MTN owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.

Key Commitments & Consumer Rights

Key Commitments

In accordance with our key commitments to consumers, MTN will:

• Act in a fair, reasonable and responsible manner in all dealings with the consumer;
• Ensure that all services and products meet the specifications as contained in our licence and all the relevant laws and regulations;.
• Not unfairly discriminate against or between consumers on the basis of race, gender, sex, age, religion, belief, disability or ethnic background;
• Display utmost courtesy when dealing with consumers;
• Provide consumers with information regarding services and pricing;
• Provide consumers with guidance in regard to our customer needs, upon request;
• Keep customers’ personal information confidential;

Consumer Rights

You, as an MTN consumer, have the following rights:

• A right to be provided with the required service without unfair discrimination.
• A right to choose the service provider of your choice.
• A right to access and question records and information held by the service provider.
• A right to the protection of your personal data, including the right not to have personal data sold to third parties without your permission.
• A right to lodge a complaint.