Here are a few main features of simple IP-PBX that will enable your business to offer excellent customer service and compete at the global level:
Auto Attendant (Digital Reception):
Allows incoming calls to be handled in a professional manner in any language, and includes a company greeting that can be customised, uploaded and recorded.
Incoming callers can be held in a queue while they listen to a customisable recorded message. The caller can be sent to voicemail or redirected to another extension if no one answers.
Interactive Voice Response (IVR):
Incoming callers can be given options to select their desired department in a timely manner, thus increasing customer satisfaction.
Fax to E-mail Integration:
Incoming faxes on the SIP truck can be routed to e-mail in PDF format, enabling cost savings by reducing the use of fax machines and paper.
Communication Report (CDR):
Allows the organisation to manage call records with the option to export files to external applications such as Excel.
Three-Way Communication/Conference Facility:
Allows the caller and two other parties to speak with each other during one call.
Supports both analogue and IP phones to ensure you maximise return on investment
Standard Features Music On Hold:
Background music is played on hold.
The phone rings to a group of extensions until someone answers.
Pickup groups may be defined within a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group.
User dials in to overhead or external speakers to make voice announcements. This system can be set up with speakerphones or specific groups of speakerphones.
Do Not Disturb:
All incoming calls routed directly to voicemail; the designated phone will not ring.
Signals the recipient that there is an incoming call on an engaged line and allows recipient to hold, in order to answer the second call.
Enables a user to forward an incoming call to another telephone or extension.
MTN has introduced special packages for the simple IP-PBX specially designed for the Corporate Customers.
We offer 3 main packages to choose from silver, gold, and prestige.
|4 extensions inc. IP phones||Up to 10 extensions with||Up to 50 extensions with|
|5 simultaneous calls||analogue and IP phones||analogue and IP phones|
|Free Tech Support||Up to 10 simultaneous calls||Up to 20 simultaneous calls|
|Free 24/7 Helpdesk||Free Tech Support||Free Tech Support|
|Free Consultancy||Free 24/7 Helpdesk||Free 24/7 Helpdesk|
|Free Installation||Free Consultancy||Free Consultancy|
For further information please contact our partner CoreNet Communications Co.Ltd
Building no. 435, Block 65, Arkweet Obeid Khatim Street Khartoum, Sudan
T. +249 183 520 304 F. +249 183 520 306 E.email@example.com