MTN Sudan Privacy Policy / Usage Policy

MTN Sudan Co. Limited, Registration No. 21143 ("We") are committed to protecting and respecting your privacy.
This policy
MTN Sudan’ terms of use and any other documents referred to in terms sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by MTN. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. Information we may collect from you 
    We may collect and process the following data about you:
    • Information that you provide by filling in forms on any of our websites which shall include without limitation the following ("the Websites"). This includes information provided at the time of registering to use the Website(s), subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the Website(s).
    • If you contact us, we may keep a record of that correspondence.
    • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
    • Details of transactions you carry out through the Website(s) and of the fulfillment of your orders.
    • Details of your visits to the Website(s) including, but not limited to, traffic data, location data and other communication data, and the resources that you access.
  2. IP addresses and cookies
    • We may collect information about your computer, including where available your IP address, operating system and browser type, for system 2 administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
    • For the same reason, we may obtain information about your general internet usage by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website onto the computer, telephone or other device used to access that website.
    • We will place cookies onto any computer, telephone or other device you use to access the Website(s) (“Device”). These cookies will enable information to be;
      (a) Stored on your Device; and
      (b) Sent to and from the Website(s) and your Device.
    • Cookies help us to improve the Website(s) and to deliver a better and more personalized service. They enable us to:
      (a) Estimate our audience size and usage pattern;
      (b) Store information about your preferences, and so allow us to customize the Website(s) according to your individual interests;
      (c) Speed up your searches; and (d) recognize you when you return to the Website(s).
    • You may refuse to accept cookies by either:
      (a) Clicking on the [‘I do not wish to accept cookies’] button on the banner appearing at the top of some of the Websites’
      (b) By refusing to accept the terms and conditions of some of the Websites; or
      (c) By activating the setting on your internet browser which allows you to refuse the setting of cookies; however, if you do not accept cookies you may be unable to access certain parts of the Website(s).
    • If you wish to withdraw your consent, you must notify us immediately and stop accessing the Website(s).
    • If you want to delete the cookies on your Device, you should consult the Help function of your internet browser. More information on how to delete cookies can be found here
    • Please note that our advertisers may also use cookies, over which we have no control.
  3. Where we store your personal data
    • The data that we collect from you may be transferred to, and be stored at, a secured area. It may also be processed by staff who may work for us or for one of our suppliers. Such staff maybe engaged in, among other things the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    • Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website(s), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website(s); any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
  4. Uses made of the information
    • We use information held about you in the following ways:
      (a) To ensure that content from the Website(s) is presented in the most effective manner for you and for your computer.
      (b) To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
      (c) To carry out our obligations arising from any contracts entered into between you and us.
      (d) To allow you to participate in interactive features of our service, when you choose to do so.
      (e) To notify you about changes to our service.
    • We may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you and we or they may contact you about these by post or telephone.
    • If you have purchased products or services from the Website(s), we will only contact you by electronic means (e-mail or SMS) with information about products  and services similar to those which were the subject of a previous sale to you.
    • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
    • If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
  5. Disclosure of your information
    • We may disclose your personal information to third parties:
      (a) If MTN Sudan Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets reserving same confidentiality nature of your personal information.
      (b) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce and or any other agreements between you and us, or to protect the rights, property, or safety of MTN Sudan, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. This may include disclosing personal information to a credit reference agency, who may keep a record of that information.
  6. Your rights
    • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at MTN Sudan.
    • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any of the personal data which may be collected from you under these policies by such third parties. Please check these policies before you submit any personal data to these websites.
  7. Changes to our privacy policy
    • Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If use of the data changes we will have to get consent anyway regardless of what we put in the privacy policy.
  8. Intellectual Property Right
    • Copyright
      All contents of this site but not limited to (text, logos, images, graphics, audio clips, button, icons, digital, downloads, software, data compilation) all content of MTN SUDAN and/or its suppliers/third parties, the compilation of all content on this site, all software used on this site, and software suppliers are an exclusive property of MTN SUDAN and governed by Sudanese law and the international copyright law and applicable conventions "e.g. Berne, TRIP's".
    • Trademarks
      MTN SUDAN and other marks mentioned on this site are all registered trademarks of MTN SUDAN in Sudan. Other MTN SUDAN graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of MTN SUDAN, or its subsidiaries. MTN SUDAN's trademarks and trade dresses are not to be reproduced in any media without the written authorization of MTN SUDAN, in any way that is likely to cause confusion to the customers, or in any way that could disparages or discredits MTN SUDAN.
  9. Licenses and Access
    • MTN SUDAN grants you a restricted license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MTN SUDAN.
    • This license does not include any resale or commercial use of this site or its contents; any collection and use of any presentation, or any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.
    • This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial or non-commercial purpose without express written consent of MTN SUDAN.
    • You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MTN SUDAN without express written consent.
    • You may not use any Meta tags or any other "hidden text" utilizing MTN SUDAN's name or trademarks without the express written consent of MTN SUDAN.
    • Any unauthorized use terminates the permission or license granted by MTN SUDAN. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MTN SUDAN slogans the link does not portray MTN SUDAN, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
    • You may not use any MTN SUDAN logo or other proprietary graphic or trademark as part of the link without express written permission.
  10. Mediums of Communications
    • Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".
    • You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of message or other content. MTN SUDAN reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
    • By posting content or submitting material, and unless we indicate otherwise, you grant MTN SUDAN a nonexclusive, royalty-free, perpetual, irrevocable, and assignment of the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media now known or later developed. You grant MTN SUDAN the right to use the name that you submit in connection with such content, if they elect to do so.
    • You represent and warrant that you own or otherwise control all of the rights to the content that you post or submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify MTN SUDAN or its affiliates for all claims resulting from content you supply.
  11. Copyright Compliance
    • Because MTN SUDAN respect the intellectual property of others, therefore we advise you, that, if you noticed that any portion of your intellectual property right has been copied in any form and constitutes copyright infringement, please contact our legal Department at
  12. Disclaimers of Warranties and Limitation of Liability    
    • This site is provided on an "as is" and "as available" basis. MTN SUDAN makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, MTN SUDAN disclaims all warranties, express or implied.
    • MTN SUDAN does not warrant that this site, its servers, or e-mail sent from MTN SUDAN are free of viruses or other harmful components. MTN SUDAN will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  13. Applicable Law
    • By visiting MTN SUDAN web site, you acknowledge that the laws of Sudan, without regard to principles of conflict of laws, will govern the terms and conditions hereunder and subject any dispute that may arise to Sudanese jurisdiction.
  14. Warning - fraudulent communications
    • MTN Sudan is aware that fraudulent communications, especially emails, are being sent to members of the public, purporting to be official correspondence from, or on behalf of, MTN Sudan, using the MTN Sudan name and/or brand. Frequently, these unsolicited communications claim to offer business opportunities, employment within MTN Sudan, or indicate that the recipient has won a competition or lottery. MTN Sudan has not authorized, and is not responsible for, these communications. MTN Sudan advises members of the public to exercise caution with any request to provide any personal or confidential information.